This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

Notification

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Safety of Living ・ Safety Information [Consumer Lifestyle Information] Mail Order Sales Cannot be Cooled ・ Off

◆Case 1
My daughter ordered a jersey from a mail order site. The product she received was ordered in the wrong color with the wrong logo. The site states "No cooling ・ off. Returns are at your own expense". Although I believe that this time it is clearly a return for my own convenience, I wonder if it is really not possible to take Cooling ・ off ？ （ Party ： High school student ）
◆Case 2
I ordered a computer online to use at my university. However, a closer look at the website revealed that delivery would not be made in time for class. I decided to take a cooling ・ off and buy it at a mass retailer, so I contacted the business, but they told me, "You cannot take a cooling ・ off because it is an online order. Returns are also not accepted as per the terms and conditions". （ Party ： University student ）
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＜ One word Advice ＞
There is no legal cooling ・ off system for mail order sales such as online shopping. If there is a special agreement on whether or not the product can be returned and the conditions under which it can be returned, it will be subject to such agreement.
If there is no special agreement, the consumer may return the goods within 8 days from the date of receipt at his/her own expense. Even if a return is possible, there may be a time limit for returning the product. Check the contents of the product as soon as you receive it.
When using mail order services such as online shopping, carefully check whether returns can be made and the conditions under which they can be made.

Minor cancellation may be available. If you are in trouble, please contact the consumer affairs center of your local government, etc. （ Consumer Hotline 188 ）.

＜ From "Children ・ Youth Support Information" published by the National Consumer Affairs Center ＞

Inquiries about cases ： Consumer Affairs Center Consumer Affairs Consultation Section （ 047-423-3006
Inquiry about delivery ： Consumer Affairs Center, Consumer Affairs Guidance Section （ 047-423-2852 ）

Please check the attached file here.
https://plus.sugumail.com/usr/funabashi/doc/655417

Inquiries about cases ： Center for Consumer Affairs, Consumer Affairs Consultation Section （ 047-423-3006 ）
Inquiry about distribution ： Consumer Affairs Center, Consumer Affairs Guidance Section （ 047-423-2852 ）

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  • [Registrant]船橋市
  • [Language]日本語
  • Posted : 2024/08/02
  • Published : 2024/08/02
  • Changed : 2024/08/02
  • Total View : 30 persons
Web Access No.2035381
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