This text has been translated by auto-translation. There may be a slight difference between the original text and the translation. (Original Language: 日本語)

Notification

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Life Safety ・ Safety Information [Consumers' Life Information

~Travel Reservation Website Check carefully before applying ！ ~

＜ Case ＞
I applied for a 4-day/3-night domestic travel tour for 3 adults, leaving in 3 weeks, at a domestic travel reservation website. The day before, I saw an advertisement for "45,000 yen per person" and bookmarked it. The next day, I entered the conditions from that advertised site and completed the application by putting in each item. Later, when I calmed down and checked the trip price, it had changed to "60,000 yen per person. I immediately canceled the reservation, but was charged a cancellation fee of 12,000 yen. A confirmation screen was also displayed before I applied, but I did not check it carefully and pressed the button. Since I cancelled immediately, can't something be done about it? （ 70s ）

＜ A word of advice ＞
When booking through a travel booking website, unlike in-store reservations, you cannot receive a detailed explanation in person. Consumers themselves need to fully confirm the contract conditions and reservation details before completing the application. In principle, conditions regarding cancellation, change of contents, etc. are bound by the contract contents. Even if you notice an input error or other mistake immediately after completing the application, you cannot unconditionally cancel ・ or change the contents of the contract. Before completing the application, please check carefully that the reservation details such as travel dates, including the spelling of your name and e-mail address, have been entered correctly.
Keep a screenshot or printout of the screen showing your reservation details at the time of application and the reservation confirmation e-mail sent to you after signing the contract, until your trip is over.
If you are in trouble, please consult your local government consumer affairs center, etc. （ Consumer Hotline 188 ）.

Please check the attached file here.
https://plus.sugumail.com/usr/funabashi/doc/462046

Inquiries about the case ： Consumer Affairs Center, Consumer Affairs Consultation Section （ 047-423-3006 ）
Inquiry about distribution ： Consumer Affairs Center, Consumer Affairs Guidance Section （ 047-423-2852 ）

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  • [Registrant]船橋市
  • [Language]日本語
  • Posted : 2023/09/06
  • Published : 2023/09/06
  • Changed : 2023/09/06
  • Total View : 42 persons
Web Access No.1337971
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